SICOM

All claims must be supported by duly completed and signed claim forms + original claim documents

All claims must be submitted within 31 days from the date of return to Mauritius

The notification must be made within 31 days following any bodily injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim

Contact our Assistance Provider on +230 405 5813 before incurring expenses over USD or EUR 200

In the event of Curtailment necessitating early return Home, to contact the Assistance provider and obtain their approval to confirm the necessity to return home prior to Curtailment of the Trip due to death, bodily injury or illness.

All medical claims must be supported by a medical report from the treating doctor.

Claims under item ‘Personal Possessions’ should be supported by receipts failing which a depreciation of 75% will be applied.

Written notice must be given to the assistance provider of any bodily injury or medical condition which necessitates admittance to hospital as an in-patient or before making any arrangements for repatriation.

All incidences of loss, theft or attempted theft of Baggage/Business Equipment must be reported to the police within 24 hours of discovery and a written report.

If Baggage/Business Equipment is lost, stolen or damaged whilst in the care of a carrier, transport company, authority or hotel, a report must be made to them in writing and an official report must be obtained from an appropriate local authority.