SICOM

Job Purpose

To oversee the accuracy and efficiency of operational tasks related to Pension administration. The incumbent is responsible for verifying computations, maintaining accurate member records, ensuring timely follow-ups with sponsors, and guiding junior staff in providing customer service and maintaining compliance. They ensure equitable workload distribution, maintain discipline, and deliver on statutory requirements like valuations and financial reports. Additionally, the role involves liaising with corporate clients, participating in the development of information systems, and ensuring compliance with legislation and internal processes. 

Key Responsibilities

• Verify and, where applicable, approve computations carried out by junior staff in respect of contributions, claims, scheme benefits, benefits projections, FSC Returns, validation and batching of contributions.
• Ensure membership details are well maintained and updated on the system.
• Finalise investment allocation and Personal Member Accounts.
• Ensure that follow-ups are made with Sponsors on contribution payments.
• Ensure that junior staff provides relevant information to internal and external customers.
• Ensure that junior staff maintains good relationship with all business relations whether internal or external and also develop and maintain team spirit within the Department.
• Ensure that work procedures are followed by junior staff and assist in identifying means of improving the work procedures.
• Responsible for monitoring outstanding work and ensuring that work is done within the time limits allowed.
• Provide the appropriate support and on-the-job training to the junior staff and new recruits.
• Ensure that there is an equitable distribution of work among the junior staff.
• Ensure that registers, records and connected documents are properly maintained/updated and proper filing of documents are made.
• Maintain discipline among the junior staff and ensure that minimum staff are in attendance during lunch hours.
• Arrange for the timely compilation of valuation/IAS 19 data (statutory provisions and compliance requirements) and certify their correctness.
• Ensure the timely production of statistical and financial reports and verify their correctness.
• Attend to explanatory/business meetings with corporate clients and Scheme participants.
• Attend phone calls, emails and walk in clients regarding any query on their respective schemes.
• Assist in the development and maintenance of Information Systems and Accounting Processes.
• Draft correspondences, Constitutive Documents and Certificates.
• Ensure compliance with relevant legislations and regulations.
• Perform any other cognate duties as may be assigned by the Head of Department and/or Senior Management.

Main Requirements

• A Bachelor’s degree in a related field of competence or as acceptable to the Company or part Professional qualifications progressing towards completion (at least Diploma level).
• At least 4 years’ work experience in the administration of Group Pension business, both Defined Benefits and Defined Contribution type of schemes.
• Proficient in computer tools and applications.
• Good understanding of current pensions legislations.
• Experience in the administration of pension schemes of organisations in the public sector will constitute an advantage.
• Good analytical and interpersonal skills.
• Ability to handle difficult situations arising from customer queries/complaints.
• Ability to work under pressure to meet deadlines.
• Excellent communication, networking, interpersonal and stakeholders’ management skills.
• A keen sense of time management and ability to efficiently perform administrative and operational tasks.
• Hard-working, dynamic and resourceful individual.
• Meticulous approach to processes and procedures.
• Customer-service oriented with ability to adapt/respond to different types of customers.
  

The Company reserves the right to call for interview only the best qualified candidates and not to make any appointment as a result of this advertisement.

Job Purpose

The Customer Assistant will play a vital role in supporting various departments within the Group. Whether assisting with insurance products, operations, sales and marketing activities among others, the incumbent will contribute to delivering high-quality service to our clients, supporting internal processes, and ensuring smooth day-to-day operations.
 
This is an opportunity designed to offer broad exposure across the Group’s business units and to help in building a solid foundation for future growth within the Group.
 
Depending on business requirements, the incumbent will be posted in any business unit where his profile would be most relevant.

Key Responsibilities

Duties will vary depending on incumbent’s posting, but will include tasks related to:

- Customer Service and Client Support
Handling customer queries, assisting with product or policy information, processing requests and resolving complaints to ensure a high standard of service delivery.

- Operational and Technical Support
Supporting day-to-day business operations, contributing to workflow efficiency, assisting in system updates, and troubleshooting basic technical issues.

- Administrative and Record Management
Performing general administrative tasks including data entry, document preparation, record keeping, and ensuring the accuracy and confidentiality of client files and business records.

- Financial and Compliance Assistance
Assisting with financial transactions, preparing reports, verifying documentation, and supporting internal checks to ensure compliance with regulatory and internal controls.

- Communication and Digital Services Support
Aiding in the drafting and dissemination of internal and external communications, updating digital platforms, and supporting technology-based initiatives or client interfaces.

- Sales and Marketing of Insurance Products
Supporting sales initiatives through client outreach, promotional activities, preparation of marketing material, and assisting with the onboarding of new clients.

- General Duties (as assigned by the Head of Department)
Undertaking any other responsibilities that contribute to the smooth functioning of the department and broader organizational goals.

Main Requirements

• School Certificate or GCE O Level with credit in at least 5 subjects including English, French and Mathematics plus HSC or GCE A' Level in three subjects (3 Main) or equivalent (IB, Baccalaureate)
• Some knowledge of insurance products and/or previous relevant experience in the financial service sector will be an advantage.
• Customer centric.
• Self-motivated and resourceful.
• Good Communication and presentation skills.
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office tools
• Team spirit and a positive attitude
• Willingness to learn and adapt across departments

The Company reserves the right to call for interview only the best qualified candidates and not to make any appointment as a result of this advertisement.

Job Purpose

The Finance Assistant provides vital support to the financial and operational functions of the organisation by maintaining accurate records, preparing financial and pension-related reports, and ensuring compliance with internal policies and regulatory requirements.

Depending on where incumbent is posted, the role involves assisting in the preparation of accounts, statutory returns, pensioners’ payrolls, reconciliations of various balances, and maintaining key registers such as the General Ledger, Fixed Asset Register, and Pensioners’ Register. The Finance Assistant will also handle tax documentation, banking transactions, benefits computations, and reporting to internal and external stakeholders. Depending on business requirements, the incumbent may be posted in any business unit where his profile would be most relevant.

Key Responsibilities

• Maintain and update the general ledger and ensuring all general entries are properly recorded on the system.
• Assist the senior team leader in the preparation of the monthly, interim and final accounts and statutory returns.
• Prepare schedules and reports for monthly, interim and final accounts, and as may be required.
• Assist in the preparation of quarterly reporting to the Board.
• Assist in the preparation of Financial Statements under International Public Accounting Standards (IPSAS).
• Verify and ascertain that outgoing documents are issued with correct information, proper signatures, and enclosures and are correctly addressed.
• Prepare Tax Certificates/returns as requested by MRA.
• Draft simple correspondence, attend to other departments/banks.
• Processing of payments.
• Maintain the Fixed Asset Register of SICOM.
• Perform any other cognate duties as assigned by Senior Team Leader/ Manager/Senior Executive Officer of the Finance Department.

• Prepare pensioners’ payroll. 
• Check outgoing documents and ascertain that they are issued with correct information, proper signatures, enclosure and are correctly addressed. 
• Maintain and update Pensioners’ Register. 
• Reconciliation of benefit payments. 
• Attend to queries from customers. 
• Prepare letters, cheques and journal entries. 
• Prepare outstanding pension benefits. 
• Assist in the monitoring of outstanding balances and claims. 
• Assist in the reconciliations of bank balances, loans balances, surplus, fund balances and figures from other departments. 
• Assist in the monitoring and accounting of stale cheques. 
• Prepare individual fund accounts and schedules. 
• Assist in the maintenance of the breakdown of contributions into employers’ shares and employees’ shares for each scheme. 
• Prepare computations and payments of Administrator’s fees. 
• Prepare statement of fund balances. 
• Prepare statistics and accounting figures to management and other departments. 
• Prepare documents on FSC statistics and surveys.
•  Filing of all documents. 
• Any other cognate duties assigned by Head of Section. 
  

Main Requirements

• School Certificate or GCE O Level with credit in at least 5 subjects including English, French and Mathematics plus HSC or GCE A' Level in at least three subjects (3 Main) or equivalent (IB, Baccalaureate).
• ACCA Level 1 or equivalent and/or previous relevant experience in the financial service sector will be an advantage.
• Ability to adapt and work as a team.
• Fast learner, self-motivated and resourceful.
• Good communication and presentation skills.
• Ability to work under pressure and tight deadlines.
• Conversant with MS Office tools (Excel, Word, PowerPoint).
• Knowledge of prior accounting package would be an advantage.
  

The Company reserves the right to call for interview only the best qualified candidates and not to make any appointment as a result of this advertisement.

Job Purpose

The Compliance Assistant will provide support to the Compliance Department in ensuring that the company meets all legal and regulatory requirements. This role involves performing client file reviews, ongoing monitoring, reporting, training coordination, and maintaining accurate compliance documentation. 

Key Responsibilities

• Update and maintain internal databases and registers.
• Conduct gap analysis on new or revised laws, regulations, codes, and guidelines to assess compliance requirements.
• Attend to regulatory orders in a timely manner and ensure proper record keeping.
• Review client files and provide recommendations.
• Conduct screening of clients against sanctions lists and adverse media reports and ensure proper record keeping.
• Perform ongoing transactions monitoring.
• Follow up with businesses on the implementation of recommendations made by the Compliance Team.
• Assist in performing the compliance monitoring reviews.
• Draft compliance review reports and monitor the follow-up of any required actions.
• Compile data and information for inclusion in periodic compliance reports.
• Conduct research on compliance-related matters as directed.
• Maintain relevant internal registers & systems.
• Liaise with relevant stakeholders on AML/CFT matters.
• Assist in attending to queries and requests for information from regulatory bodies, internal auditors, and external auditors.
• Assist during onsite inspections by regulatory bodies.
• Follow up on internal and external correspondences to ensure timely responses.
• Carry out any other duties as assigned by the Supervising Officers.

Main Requirements

• School Certificate or GCE O Level with credit in at least 5 subjects including English, French and Mathematics plus HSC or GCE A' Level in at least three subjects (3 Main) or equivalent (IB, Baccalaureate).
• A Degree in Law/ Law and Management, Accounting or related field and/or previous relevant experience in the financial service sector will be an advantage.
• Ability to work in a team.
• Good writing and analytical skills.
• Ability to communicate effectively by conveying information and ideas in a clear, meaningful and timely manner.
• Ability to prioritise workload and meet tight deadlines.
• Proficient at using Microsoft Office.
• Ability to multi-task and handle key deliverables with challenging deadlines.
• Experience in AML/CFT or compliance field would be an advantage.

The Company reserves the right to call for interview only the best qualified candidates and not to make any appointment as a result of this advertisement.