About SICOM Group
Our Strategy
SICOM Group is a leading Financial Services organisation in Mauritius. The strategy of the Group is to further consolidate its leading positioning in Mauritius by namely accelerating its transformational journey and ensuring a sustainable future for its business lines. Its objective is to become a digitally led organisation focused on further improving customer experience while also driving its growth and diversification agenda.
Our Promise
At SICOM, our commitment towards customer satisfaction runs deep in our DNA. Our success lays, in part, in our long history of going above the immediate need of all Mauritians who put their trust in us. Our focus on top-notch competitive products and excellent customer care is an on-going journey, fueled by our passion to surpass expectations.
- Provide a customer journey centered around excellence
- Actively listen and respond to new customer needs
- Increase market share
- Maximise profit and shareholders’ return
- Invest in effective staff and agents
- Identify diversification opportunities
- Our Customers: The focus of all our actions
- Our Employees: The source of our success
- Our Products and Services: Competitive and first-class security
- Commitment to innovation and teamwork
- Assisting the development of the community
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Quality Policy
Our ultimate goal is to meet customer expectations with a diligent and efficient service.
We are committed towards developing and maintaining efficient and reliable processes. We undertake to continually improve / innovate our products and services.
This Quality Policy will serve as basis for defining SICOM’s Quality Objectives and we will ensure that it is reviewed on a regular basis.
We will design and deliver competitive products and services to suit the requirements of our customers as well as the market at large.
We ensure compliance with relevant laws and regulations and are committed to good governance and effective practices.
Our people are our most valuable asset and we shall:
- provide them with appropriate training in line with organisational needs and objectives,
- aim at achieving employee satisfaction and encouraging their participation in decision making processes, and
- promote safe, sound and motivating work environment.
We are committed to service excellence through providing a professional and timely service to our customers while maintaining value-adding relationship with all stakeholders.